Terms of Service
Last Updated: 3/30/2025

Welcome to Lowcountry Piano Services. These Terms of Service ("Terms") govern your use of our website, www.LowcountryPianoServices.com, and our services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Services Provided

Lowcountry Piano Services offers professional piano tuning, maintenance, repair, and related services. All services are by appointment only.

2. Appointments and Cancellations

Appointments must be scheduled in advance via our website, phone, or email.
If you need to cancel or reschedule an appointment, we require at least 24 hours' notice. Cancellations made within 24 hours may be subject to a cancellation fee.
No-show appointments may result in a charge equal to the full service fee.

3. Pricing and Payment

Prices for our services are listed on our website but are subject to change at our discretion.
Payment is due at the time of service unless otherwise agreed upon. We accept cash, check, credit/debit cards, and other approved payment methods.
A processing fee will apply for payments made via credit or debit cards.
Any additional repairs or services beyond the agreed-upon appointment may incur extra charges, which will be discussed before proceeding.

4. Service Guarantee

We strive for customer satisfaction in every service we provide. If you experience any issues with our work, please contact us within seven (7) days of service completion, and we will make reasonable efforts to address the concern.

5. Limitation of Liability

Lowcountry Piano Services is not responsible for pre-existing conditions, hidden damages, or defects in your piano that may affect the outcome of the service.
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

6. Website Use

You may use our website for personal and non-commercial purposes only.
You may not reproduce, distribute, or modify any content from our website without our prior written consent.
We reserve the right to update or discontinue any part of our website without notice.

7. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our website, you consent to our data practices.

We use third-party services such as Google Analytics and Microsoft Clarity to help us understand how visitors interact with our website. These tools collect anonymized data such as page views, clicks, scrolls, and mouse movements to help us improve the user experience.

By continuing to use our website, you acknowledge and consent to the collection and processing of this data in accordance with the third-party privacy statements linked above.

8. Third-Party Links

Our website may contain links to third-party websites. We do not endorse or take responsibility for the content, privacy policies, or practices of these external sites.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the new Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Lowcountry Piano Services
Phone: 843-909-0632
Email: lowcountrypianoservices@gmail.com