Privacy Policy
Last Updated: 3/30/2025

At Lowcountry Piano Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, www.LowcountryPianoServices.com.

1. Information We Collect

We do not collect personal information unless you voluntarily provide it through our third-party booking service, Gazelle. This information may include:

• Name

• Phone number

• Email address

• Physical address

• Appointment details

We use this information solely for scheduling appointments, contacting you regarding services, sending invoices, and providing appointment reminders. You may opt out of receiving texts or emails at any time upon request.

Additionally, our website may collect certain non-personal information automatically through Squarespace, Google Analytics, and Microsoft Clarity, including:

• Website traffic and visitor interactions

• Mouse movements, scroll behavior, and clicks

• Browser type and operating system

• Referring website and device information

This data is anonymized and used to improve our website’s functionality and user experience. We do not have access to personally identifiable analytics data.

2. How We Use Your Information

The information you provide is used only to:

• Schedule and manage your appointments

• Contact you regarding your service

• Send invoices and appointment reminders

• Improve our website’s performance through analytics tools

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use several trusted third-party platforms to operate our business:

• Gazelle – For booking and customer relationship management. Your information is governed by Gazelle’s own privacy policy. View Gazelle’s Privacy Policy

• Squarespace – Our website hosting provider, which may collect anonymous visitor data per their privacy policy. View Squarespace’s Privacy Policy

• Google Analytics – Tracks website usage and behavior to help us understand how visitors interact with our website. View Google's Privacy Policy

• Microsoft Clarity – Provides anonymized session replays and behavior analytics to improve user experience. View Microsoft’s Privacy Statement

By using our website, you consent to the data collection and processing practices outlined in these third-party privacy policies.

4. Your Rights and Choices

• You may opt out of text or email communications at any time by contacting us directly.

• You can use browser extensions or adjust your settings to block or limit cookies and analytics tracking from Google or Microsoft.

5. Data Security

We take reasonable administrative, technical, and physical precautions to safeguard your information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

7. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Lowcountry Piano Services
Phone: 843-909-0632
Email: lowcountrypianoservices@gmail.com

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.